Last Updated: June 26, 2024
Beijing Dnurse Technology Co., Ltd. (hereinafter referred to as "Dnurse" or "we") place great emphasis on protecting the personal information and privacy of our users ("you"). We are well aware of the importance of personal information to you and will take corresponding security measures in accordance with legal requirements and industry standards to protect your personal information. We hope that through this "Privacy Agreement of DiRA" (hereinafter referred to as this "cc or this "Agreement" together with its updated versions), we can clearly introduce to users (also referred to as "you") how we handle your personal information when using our products/services, as well as the ways we provide for you to access, correct, delete, protect, and cancel these pieces of information.
The products/services we provide include the various services provided to you by DiRA (including new service forms discovered by future technological developments), which are subject to this Privacy Agreement.
[Special Note]: Please read this Privacy Agreement carefully (especially the bold or underlined content) and make sure you fully understand all the rules and key points of this Privacy Agreement. Once you start using or continue to use our products and services after we update this Privacy Agreement (we will promptly notify you of the update), it is deemed that you agree to all the contents of this Privacy Agreement (including the updated version) and agree to our collection, use, storage, sharing, and processing of your related information in accordance with this Privacy Agreement.
[Special Note]: If you are under 14 years old, please read this Privacy Agreement under the supervision of your legal guardian.
If you have any questions about this Privacy Agreement or related matters, please send an email to HelloDiRA@dnurse.cn . We will complete the investigation and processing within 15 working days after receiving your email.
This Privacy Agreement is intended to inform you of the following information:
-How we collect and use your information
-How we use cookies and similar technologies
-How to inquire, update, change, export, and delete your information
-How we protect your personal information
-Note About Children and the Permissible Age of Use of the Services
-How we share, transfer, or publicly disclose your personal information
-Information storage
-Third-party service providers
-Updates to this agreement
-Definitions and explanations of terms
-How to resolve disputes
-How to contact us
When providing our services, we collect and use your personal information based on the principles of legitimacy, legality, transparency, and minimum necessity, for the purposes described in this Agreement.
To comply with legal and regulatory requirements, and to provide you with more personalized and convenient services, when you register to become a user of DiRA, you are required to provide an email address or Apple account to create an account.
During the process of providing account information, if you are willing to supplement the following personal information, it will help us to provide you with more personalized services: including your height, weight, duration of diagnosis, treatment methods, special circumstances, and type of diabetes, etc.
Some of the Personal Information requested from you is required in order for you to use our Services.If you do not wish to provide such Personal Information, you are not obligated to, but as a result, we may not be able to provide the particular Service to you. However, some of the Personal Information requested from you is optional. This means that you can elect not to provide it to us and you will stili be able to use the Service.
You can pay to become a premium member within the DiRA APP and you can choose to use the services provided by DiRA's third-party partners (such as Apple Pay) for payment. We need to collect your DiRA order information, reconciliation information, and other necessary information required by law, and share it with these partners to confirm your payment instructions and assist you in completing the payment.
When you contact our customer service, our system may record the communication between you and the customer service (including call recordings), as well as use your account information for identity verification; when you need us to provide customer service related to your order, we may query your relevant order information to give you appropriate help and processing; when you need customer service to assist you in modifying information (such as premium membership, contact information, etc.), you may also need to provide additional information beyond the aforementioned to complete the modification. To ensure the service experience and handle service disputes, you are aware and agree that during the order fulfillment process, when making or receiving customer service calls, the call information between you and the customer service may be recorded. The rules for the collection and use of the above information are as follows, or refer to the prompts on the order page.
1）With authorization, when you have a service dispute with DiRA, the platform can retrieve and use the recording information as a reference for resolving the dispute.
2）The platform will effectively protect the privacy and security of both parties in the call. Customer service call recordings will be uploaded and saved on DiRA's server, and no party can download, retrieve, or play the recording on their own; except under the following circumstances, DiRA will not provide the recording to anyone (including the caller and the called one): the state authorities legally retrieve it according to the prescribed procedures; the party recorded legally retrieves it with a legal document issued by the judicial authority.
When you use the products or services provided by our client, we automatically collect detailed usage information of our services, which is saved as network logs. For example, this includes your search query content, IP address, type of browser, access date and time, and records of the web pages you visit.
Please note that individual device information and log information are non-personal information that cannot be used to identify a specific natural person's identity. If we combine such non-personal information with other information to identify a specific natural person's identity, or if we use it in conjunction with personal information, then during the period of combined use, this non-personal information will be treated as personal information and processed with your authorization.
To ensure the security of your account, transactions, and system operations, to prevent fraud, computer viruses, cyber-attacks, and other security risks, and to meet the requirements of laws, regulations, and our agreement rules, with your authorization, we will obtain your device information during the use of our products/services. This includes the attributes and connection status of the device you use, such as device model, unique device identifiers (such as IMEI/androidID/IDFA/OPENUDID/GUID, SIM card IMSI information, etc.), device MAC address, software list, telecommunications operators, etc. To enhance the security of the services we provide to you and to more accurately prevent phishing website fraud and Trojan viruses, to better prevent malicious behaviors such as fraud and order brushing, we may use or integrate your personal information with our partners to comprehensively judge your account and transaction risks based on your usage habits and commonly used software information. This includes verifying identity, preventing, detecting, and investigating potential fraud, computer viruses, cyber-attacks, and other security risks, as well as violations of our or related parties' agreements, policies, or rules, to protect your legitimate rights and interests, those of other users, and ours or related parties. We may also record some URLs that we consider to be at risk.
To complete identity verification, ensure account security, confirm transaction status, and provide you with after-sales and dispute resolution services, with your authorization, we may obtain your personal information from third parties who are legally entitled to retain and provide your personal information. For example, we collect information related to your transactions and payment progress through the third-party information systems, payment institutions, and other entities directly involved in the transactions you choose, to facilitate the processing of your orders and ensure the smooth completion of services. We will, in accordance with legal requirements and agreements with third parties, obtain your relevant information from DiRA's affiliates and partners after your authorization, and use this information after confirming the legality of the information source and the scope of authorization.
To provide you with personalized services, you can opt to use the extended features we offer. We will collect and use the following types of information in accordance with legal provisions and based on your specific authorization. This information will be collected within the specific features and business scenarios you choose. If you do not provide this information, it will not affect your use of the basic functions of DiRA.
For the purpose of using the feedback and suggestions feature, we may request camera permissions. You can also choose to enable the system's camera/album permissions to upload photos for your feedback and suggestions. We will use the content you upload for archiving your opinions and feedback. You can turn off this feature in the system permissions. Once disabled, you may not be able to upload images to change your feedback and suggestions materials, but it will not affect your use of the basic functions of DiRA.
You can choose to enable the system's permissions for reading and sending messages for reminders about unmeasured health data. You can disable this feature in the system permissions. Once disabled, you may not be able to receive reminder notifications, but it will not affect your use of the basic functions of DiRA.
You can choose to enable the system's in-app installation permission settings. We will use the in-app installation permission for upgrading the DiRA APK by downloading the new updates within the app. You can disable this feature in the system permissions. Once disabled, you may not be able to install the new DiRA APK within the app, but it will not affect your use of the basic functions of DiRA.
To provide you with the functionality of health data recording and downloading and installing the new DiRA APK within the app, we need access to your device's storage permissions. If you refuse to grant storage permissions, it will result in you being unable to download and install the new DiRA APK within the app.
If we use the information for purposes not stated in this Privacy Agreement, or if we use information collected for specific purposes for other purposes, we will seek your separate authorization and consent.
Cookies are small text files that are sent to your computer when you visit a website. When you revisit the site, the cookies allow the site to recognize your browser. Cookies can also store user preferences and other information. You can reset your browser to refuse all cookies, or to prompt you before accepting a cookie. However, without cookies, some site features or services may not function properly.
Cookies and similar technologies are common and widely used in the Internet. When you use DiRA's related services, we may send one or more cookies or anonymous identifiers to your device to collect and store information about your visit and use of DiRA. The information we collect through cookies and other technologies is considered non-personal information. However, if local laws consider Internet Protocol (IP) addresses or similar identifiers as personal information, we also treat these identifiers as personal information. We use cookies and similar technologies mainly to achieve the following functionalities or services:
We may set authentication and security-enhancing cookies or anonymous identifiers to confirm whether you have logged into the service securely, or if you have encountered any illegal activities such as theft or fraud. These technologies also help us improve service efficiency and enhance login and response speeds.
Using such technologies can help you avoid the need to repeatedly enter personal information or input search content, such as enabling one-click login processes and remembering search history.
We may use cookies and similar technologies to understand your preferences and usage habits, conduct consultations or data analysis to improve product services and user experience.
Like most websites, we collect certain information and save it in log files. This information may include Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exiting pages, operating system, date/time stamps, and/or clickstream data. We do not associate the automatically collected log data with any other information we collect.
In some mobile applications, we use mobile analytics software to better understand how our mobile software functions on your phone. This software may record information such as the frequency of your use of the application, events occurring within the application, cumulative usage, performance data, and the locations where the application crashes. We do not associate the information stored in the analytics software with any personal information you submit in the mobile application.
We use local storage objects (LSOs), such as HTML5 or Flash, to store content. Third parties who collaborate with us to provide certain features on the DiRA App, or to serve advertisements based on your browsing behavior, may also collect and store relevant information through HTML5 or Flash cookies. Various browsers offer their own management tools to delete HTML5 local storage objects.
Technical Information.We may automatically collect information about your mobile device, computer or web browser, such as:
- Device Model
- Device Name
-Operating System
-Hardware Version
- File and Software Names and Types-Connection Information including Browser Type, Language, and Time Zone
-CPU type
-Display height
-Screen size
-IP Address
- Referring URL
-Browser or Device Characteristics
-Operating System
-Language Preferences
-Country and General Location Information
In accordance with the laws of certain jurisdictions:
1、When using our products and services, you will be required to provide your real personal information. You are responsible for the authenticity, legality, validity, and completeness of the information you provide, and you should promptly update and maintain your personal information to ensure its truth, legality, and effectiveness. You can manage your personal information at any time, such as your personal account registration information.
2、We have designed our interactive interfaces to provide you with channels to access, query, and correct your personal information by yourself. You can make settings in the following ways:
3、You can delete your content or personal information from your DiRA account by yourself, or request us to delete or modify the information.
4、Revoking consent
You can submit a request to revoke the consent you previously granted us for specific purposes, including the collection, use, and/or disclosure of your personal information that we possess or control. Depending on the specific service you use, you can perform the relevant operations by accessing the account management center in the DiRA App or by sending an email to HelloDiRA@dnurse.cn . We will process your request within a reasonable time after you make it, and we will no longer collect, use, and/or disclose your personal information according to your request.
Depending on the scope of your revocation of consent, it may result in your inability to continue enjoying the products or services of the DiRA App. However, your decision to withdraw consent or authorization will not affect the validity of the personal information processing activities we have carried out based on your consent prior to the withdrawal.
1、We strive to safeguard the security of our users' information to prevent its leakage, loss, improper use, unauthorized access, and disclosure. We employ a multi-faceted approach to security protection measures to ensure that the personal information of our users is at a reasonable level of security, including technical protection methods, management system controls, and security system safeguards, among many other aspects.
2、To protect the security of your personal information, we will endeavor to take various security measures that conform to industry standards to protect your personal information and minimize the risk of loss, destruction, theft, leakage, unauthorized access, use, disclosure, and alteration of your personal information. We will use a variety of security protection measures within a reasonable level of security, including:
3、Your accounts are equipped with security protection features. Please keep your account and password information secure. DiRA will ensure that your information is not lost, misused, or tampered with by taking security measures such as backing up to other servers and encrypting user passwords. Although we have taken the above reasonable and effective measures and have complied with the standards required by relevant laws and regulations, please understand that due to technical limitations and potential malicious means, in the Internet industry, even with the utmost efforts to strengthen security measures, it is not always possible to guarantee 100% security of information. We will do our best to ensure the security of the personal information you provide to us. You acknowledge and understand that the systems and communication networks you use to access our services may encounter issues beyond our control. Therefore, to prevent security incidents, we have established proper early warning mechanisms and emergency plans in accordance with the law. If a security incident does occur, we will promptly inform you of the relevant situation through emails, phone calls, push notifications, or other means, and if it is difficult to notify each individual, we will take reasonable and effective ways to issue a public announcement. At the same time, we will also proactively report the handling of personal information security incidents to regulatory authorities and closely cooperate with government agencies. We strongly recommend that you pay full attention to the protection of personal information when using our products and services, take proactive measures to protect the security of personal information, including but not limited to using complex passwords, changing passwords regularly, and not disclosing your account passwords or other personal information to others. We will also provide various security features to assist you in protecting the security of your personal information.
4、We strictly limit the scope of personnel who have access to information, require them to comply with confidentiality obligations and undergo audits, and those who violate their obligations will be penalized according to regulations. We will also review the management system, processes, and organization to prevent unauthorized individuals from accessing, using, or disclosing user information. We recommend that you pay full attention to the protection of personal information when using our products and services, and we will provide various security features to assist you in protecting the security of your personal information.
5、What Can You Do?
You can protect your account information by not disclosing it to anyone (unless they have been officially authorized by you). Never disclose the verification code you receive to anyone (including individuals claiming to be DiRA App customer service). Whenever you log in to the DiRA App as a user, especially on someone else's computer, mobile phone, or public internet terminal, you should always log out when you are finished using it.
DiRA App is not responsible for security breaches caused by your failure to maintain the privacy of your personal information, leading to third parties accessing your personal information. Despite the above provisions, if any unauthorized use of your account by other internet users or any other security vulnerabilities occur, you should notify us immediately.
Your assistance will help us protect the privacy of your personal information.
United States. Children are not eligible to use the Services and we ask that people under the age of 13 do not submit any Personal Information to us. lf you are aware of anyone under 13 using the Services, please contact us at HelloDiRA@dnurse.cn and we will take the required steps to delete their Personal information and (or) delete their account.
European Economic Area, United Kingdom and California. You must be at least 16 years old to use the Services. lf you are aware of anyone younger than 16 using the Services, please contact us at HelloDiRA@dnurse.cn and we will take steps to delete their Personal information and (or) delete their account.
Your Choices. lf you wish to withdraw your consent for us to contact you to send you marketing or commercial communications, you may contact us via email at HelloDiRA@dnurse.cn .
Your Rights to Your Personal Information
You may have rights in relation to your Personal Information, including the right to delete your Personal information (subject to certain limitations); access the Personal information you enter into the Services; and ask us about what kind of Personal Information we have about you.These rights may depend on the country and state of your residence.
Please contact us at HelloDiRA@dnurse.cn for additional information.
For individuals in the European Economic Area ('EEA’) or United Kingdom ('UK'), please see ‘General Data Protection Regulation ('GDPR')’below.
For individuals who are California residents, please see "Your California Privacy Rights' below.
General Data Protection Regulation ('GDPR’)
If you are in the EEA or UK, you have certain rights regarding the Personal Data we have about you that you can exercise in certain circumstances.The GDPR defines 'Personal Data' as any information which is related to an identified or identifiable natural person. These rights are to：
- Access the Personal Data we have about you.
- Correct the Personal Data we have about you.
- Restrict the processing of your Personal Data
- Have your Personal Data deleted (i.e., the 'right to be forgotten')
- Object to the processing of your Personal Data
- Not be subject to automated decision-making.
- Take your Personal Data somewhere else (i.e.,the right to portability)
Digital Markets Act (DMA)
In accordance with the requirements of the Digital Markets Act (DMA), if you are located in the European Economic Area (including EU member states, Switzerland, Norway, lceland, and Slovenia), by agreeing to this Privacy Agreement.
Where you have provided your consent to the processing of your Personal Data for a specific purpose, you have the right to withdraw yourconsent for that specific processing at any time.However, please note that if you with draw yourconsent, we may no longer be able to provide you with our Services. You may contact us at HelloDiRA@dnurse.cn to make any of these requests. We may require you to provide proof of your identity before we are able to fully review your request. Please note that, where we determine that we can grant your request, we will do so as soon as possible, but it may take us more time in some cases, for example for full erasure of your Personal Data stored in our backup systems. There may be situations where we are notre quired to comply with your request and we will let you know if one of those situations arises.
Our lawful basis for processing your Personal Data is typically going to be your consent, but we also may process your Personal Data because of alegal obligation, performance of a contract with you, or because we have a legitimate interest in doing so.
We use intelligent algorithms that provide certain App functions, such as predictions of your cycle and ovulation day. The more Personal Data about your cycle, ovulation tests, and BBT that our intelligence algorithm can work with, the better predictions you get from the algorithm.
We hope that you don't ever have an issue with the way that we handle your Personal Data, but if you do, contact us at HelloDiRA@dnurse.cn to letmake it right, lf you're ever not happy with the way that we handle your request, you can file a complaint with your local supervisory authority.
Your California Privacy Rights
If you are a resident of California, you may have certain rights under the California Consumer Privacy Act ('CCPA’).
Right to Know. You may have the right to know how we have collected, used and disclosed your Personal Information.Specifically, you may have the right to know:
- The categories of Personal information we have collected about you.
- The categories of sources from which we have collected your Personal information
- The business or commercial purpose for which we collect, sell or share your Personal Information
- The categories of third parties to whom we have disclosed your Personal information.
- The categories of Personal lnformation that we have sold or shared about you and the categories of third parties to whom it was sold or shared.
- The categories of Personal information we have disclosed about you for a business purpose and the categories of persons to whom we have disclosed it.
In addition, you may have the right to know the specific pieces of Personal information we have collected about you. Subject to certain limitations you may request that we provide this information dating back to January 1, 2022.
Right to Make a Deletion Request. You may have the right to request that we delete your Personal Information that we have collected or received.Subject to certain exceptions, we must delete your Personal information and direct our vendor to delete your Personal information.
Right to Correct inaccurate Personal Information。 You may have the right to request that we correct inaccurate Personal information about you,taking into account the nature of the Personal Information and the purposes of the processing ofthe Personal information.
Right to Opt-Out of Sales of Personal information。 You may have the right to opt-out of the sale of your Personal information.
Right to Opt-Out of Sharing of Personal Information. You may have the right to opt-out ofus sharing your personal information for cross context behavioral advertising purposes.
Right to Limit Use and Disclosure of SensitivePersonal information. Subject to certainexceptions, you may have the right to limit our useand disclosure of your sensitive personal information.
Right to Non-Discrimination. You have the rightnot to be discriminated against by us for choosingto exercise your rights under the CCPA.
How to Exercise Your California Privacy Rights.You may email us at HelloDiRA@dnurse.cn with'CCPA Privacy Rights' in the subject line and in the body of your message to exercise these rights.
Shine the Light. lf you are a California resident who provides Personal Information in obtaining products or services for personal, family or household use, California Civil Code Section 1798.83 ('Shine the Light Law') permits you to request in writing and obtain from us, once per calendar year, data about the Personal Information we shared, if any, with other third parties for their own (marketing purposes To make such a reques contact us at HelloDiRA@dnurse.cn co'Shine the Light -Request for California Privacy Information' for the subject of your message. We will send you a reply email within 30 days containing the requested information once we confirm your request. Not all the shared Personal information is covered by the Shine the Light Law requirements and therefore only Personal information which is covered will be included in our response.
We do not sell any personal information to third parties.
We may sometimes share your personal information with third parties to provide or improve our products or services, including providing products or services at your request. If you no longer wish for us to share this information, please contact us by emailing HelloDiRA@dnurse.cn .
In order to conduct our business smoothly and to provide you with the full functionality of our products or services, we may occasionally share your personal information with other affiliates of the DiRA.
To ensure the provision of the services described in the purpose of this Privacy Agreement, we may share necessary personal information with third-party service providers and business partners.
This includes our data centers, data storage facilities, customer service providers, advertising and marketing service providers, and other business partners. These third parties may process your personal information on behalf of the DiRA App or for one or more purposes of this Privacy Agreement. We guarantee that we will only share the personal information necessary to provide the services for proper, lawful, necessary, specific, and explicit purposes. The DiRA App will conduct due diligence and enter into contracts to ensure that third-party service providers comply with the applicable privacy laws in your jurisdiction. Third-party service providers may also have their sub-processors.
To provide measurement of effectiveness, analysis, and other business services, we may also share information in an aggregated form with third parties (for example, with our advertisers) (non-personal information). We use the information we have to help advertisers and other partners evaluate the effectiveness and reach of their advertisements and services, and to understand the types of people who use their services and how people interact with their websites, apps, and services. We may also share general usage trends of our services with them, such as the number of customers in a specific group who purchase certain products or engage in certain transactions.
In the case of access to third-party services, we may integrate third-party SDK services and share the device information we collect in accordance with this Privacy Agreement, including the attributes and connection status of the devices you use, such as device model, unique device identifiers (such as IMEI/androidID/IDFA/OPENUDID/GUID, SIM card IMSI information, etc.), device MAC address, software list, telecommunications operators, etc., with third-party service providers to improve customer service and user experience. Details of the third-party SDK:
-SDK Name: Umeng+ SDK
Company: Umeng
Purpose: Message pushing, statistical analysis, geolocation calibration anti-cheating Types of Personal Information Collected: MAC address, unique device identifier (IMEI/androidID/IDFA/OPENUDID/GUID, SIM card IMSI information)
Official Website: https://developer.umeng.com/docs/119267/detail/118585
In accordance with legal regulations, requirements, legal procedures, litigation, and/or requests made by public institutions and government departments in accordance with the law, DiRA App may find it necessary to disclose your personal information. If we determine that disclosure is necessary or appropriate for matters concerning national security, law enforcement, or other issues of significant public importance, we may also disclose information about you.
Should we determine that disclosure is reasonably necessary to enforce our terms or to protect our operations, rights, assets, or products, or to protect users, or for achieving the following purposes (detecting, preventing, and resolving fraud, unauthorized use of products, violations of our terms or policies, or other harmful or illegal activities), we may also disclose information about you. (To avoid doubt, DiRA App will collect, use, or disclose your personal information without your consent only to the extent permitted and solely under the local data protection laws.) This may include providing information to public or government institutions; communicating with third-party partners about the reliability of your account to prevent fraud, violations, or other harmful behaviors conducted within and outside our products. Furthermore, we may share your personal information with the following parties:
Except under the following circumstances, DiRA App will not transfer your information to any entity:
Except when displaying the winner's phone number or DiRA App account, username in a sanitized form during the announcement of a lottery or contest, DiRA App will only publicly disclose your personal information under the following circumstances:
Public disclosure based on law or legitimate grounds: This includes disclosures mandated by laws and regulations, legal procedures, litigation, or upon request from government authorities.
We may use your information,including PersonaI Information, for various reasons depending on the information provided and your relationship with us. For instance, we may use your information in the following ways, or as otherwise disclosed to you: To provide you with the Services. We use your information to provide you with the Services. For instance, we use your information to fulfll our contractual obligations to you, to facilitate your orders and transactions, and to establish administer and manage your account.
We also use your Personal information, to provide you with specific features of the Services that you request. Similarly , when you Subscribe to a Membership and are eligible to obtain a Cycle Interpretation that is personalized to you, we and providers acting on our behalf will review your Health and Well Being Information and cycle tracking data to prepare a personalized report for you.
We also provide personalized data analysis and digital content for educational purposes.
Our lawful basis for processing your Personal Information for these purposes is the performance of our contract with you.
To Communicate With You. We may contact you via email, push notification or other means with critical user or service updates, with transactional messages, to inform you of technical issues or other information which is important to support the Services.
We may also contact you for purposes of customer engagement and support (including to receive feedback and comments from you about the Services and inquire about any features you would like to see in future versions).
Our lawful basis for processing your Personal Information for these purposes is the performance of our contract with you and/or our legitimate interests in providing you with such communications. You may opt-out of receivingnon-service messages at any time by contacting us via email at HelloDiRA@dnurse.cn .
For analytics purposes. We may use your PersonaI information to evaluate your usage, preferences and trends for statistical and analytical purposes which we may use for marketing purposes, operations and product development. We may also use it to improve the user experience and customize, measure and improve our Services and content.
Our lawful basis is our legitimate interests in understanding, customizing and improving our Services.
Our lawful basis is our legitimate interests in engaging in such marketing and advertising and to grow our business. You may opt-out of receiving non-service messages at any time by contacting us via email at HelloDiRA@dnurse.cn .
For compliance with law, to enforce our rights and manage our business. We may use your Personal Information to carry out our obligations, enforce our rights and manage our business, including to enforce the Terms of Service, EULA or any other agreement between you and us.
We may also use your Personal Information to prevent activity we determine to be potentially illegal or contrary to our terms of service, or as permitted or required by law, including for auditing, fraud and security monitoring purposes.
Our lawful basis is the performance of our contract with you and/or compliance with our legal obligations and/or our legitimate interests in managing our business and detecting and preventing illegal or impermissible activity and monitoring security.
Retention Period: Please be aware that all personal information you provide while using our products and/or services will continue to be authorized for our use during the period you are utilizing our products and/or services, unless you delete it or refuse our collection through system settings. Upon your request to cancel your account, we will cease using and delete the aforementioned information.
1、Our Privacy Agreement may be subject to change.We will post the changes to this agreement online on our Sites and in our App and update the 'Last Updated' date at the top of the Privacy Agreement. We encourage you to review our Privacy Agreement to stay informed.
2、lf you disagree with the changes to this Privacy Agreement, you should discontinue your use of the Services. By accessing and/or using the Services, you agree that we may collect, process,and share your information (including Personal Information) consistent with this Privacy Agreement.
3、For significant changes, we may also provide more prominent notifications (including for some services, we may send notifications through email, site messages, APP notifications, pop-up windows, etc., detailing the specific changes to the Privacy Agreement). Major changes to this agreem include, but are not limited to:
Personal Information: Refers to various types of information recorded electronically or in other forms that can be used alone or in combination with other information to identify the identity of a natural person. This includes, but is not limited to, identity document numbers, a person's name, date of birth, mobile phone numbers, email addresses, mailing addresses, mobile device identifiers, IP addresses, and personal biometric information.
Sensitive Personal Information: Refers to personal information that, if disclosed, illegally provided, or misused, could potentially harm an individual's personal and property safety, and is highly likely to cause damage to personal reputation, physical and mental health, or result in discriminatory treatment. For example, sensitive personal information includes identity document numbers, personal biometric information, bank account numbers, communication content, health and physiological information, user physical characteristics, data recorded and uploaded by the user, and user chat messages.
Non-Private Information: Refers to user operational behavior information that cannot be directly linked to a specific individual during the use of our products and services, other general information outside the scope of personal privacy information, and the aforementioned privacy information that the user has consented to disclose publicly.
IP Address: Each device connected to the internet is assigned a number known as an Internet Protocol (IP) address. These addresses are typically assigned based on geographic regions. IP addresses can generally be used to identify the location from which a device is connecting to the internet.
Thank you for your trust and use of the DiRA, as well as DiRA products and/or services!
For any disputes arising from this agreement and our handling of your personal information, you may contact DiRA at any time to request a response. If you are not satisfied with our reply and believe that our personal information processing actions have seriously harmed your legitimate rights and interests, you may also seek a resolution by filing a lawsuit with the People's Court with jurisdiction over the service provider of this Privacy Agreement, [Beijing Dnurse Technology Co., Ltd.], located in [Haidian District, Beijing, China].
If you have any questions, opinions, or suggestions regarding this Privacy Agreement, please contact us through the following methods: you can call our customer service hotline or send an email to HelloDiRA@dnurse.cn .
To ensure that we can efficiently handle your issue and provide you with timely feedback, you will need to submit proof of identity, valid contact information, and a written request along with any relevant evidence. We will process your request after verifying your identity. Generally, we will respond within 15 working days.